Meet Your Care Manager, Brittany Losoya, RN!

Brittany is a Registered Nurse who supports our practice through Care Management services. She earned her RN degree from Oakland Community College. In her role, Brittany helps patients coordinate and manage their care by bridging the gap between traditional office visits, ensuring continuous, proactive, and holistic support with a strong focus on preventive care and sustainable lifestyle changes.

Brittany conducts comprehensive patient assessments that address medical, psychological, and social needs in order to develop individualized care plans. She works closely with patients and their specialists to coordinate care across the healthcare system and connects patients with appropriate community resources to support better outcomes.

Education is a central component of Brittany’s role. She provides patients and their families with guidance on chronic disease self-management, medication understanding, and ways to take an active role in their health. Through regular check-ins, she monitors progress, tracks adherence to treatment plans, and helps identify potential concerns early—before they become urgent.

In addition, Brittany assists patients in accessing essential resources such as food and financial assistance, mental health services, and community programs to address non-medical barriers to health. She also supports smooth transitions between healthcare settings and back to primary care, helping to promote continuity of care and reduce hospital readmissions.

What Is Care Management?

Care Management services help patients with ongoing health conditions stay organized, supported, and connected to their care team. Through Chronic Care Management (CCM) and Principal Care Management (PCM), a dedicated care manager works alongside your primary care provider to coordinate treatment, review medications, and help prevent avoidable hospital visits.

• Chronic Care Management (CCM)
  Designed for patients with two or more long-term conditions (such as diabetes, heart disease, or arthritis) expected to last at least 12 months. CCM focuses on managing these conditions together to improve overall health and quality of life.

• Principal Care Management (PCM)
  Designed for patients with one serious, complex, or high-risk condition (such as cancer or advanced heart disease) that requires close monitoring and coordination.

What Services Are Included?

Your care manager helps with:

• A personalized care plan outlining health concerns, treatment goals, medications, and needed support services
• Ongoing coordination and communication with your healthcare team between office visits
• Medication reviews to ensure medications are taken safely and correctly
• Support during care transitions, such as returning home after a hospital stay

Who Is Eligible?

You may qualify if:

• You have two or more chronic conditions (for CCM) or one complex condition (for PCM) expected to last at least one year.
• You agree to participate and provide consent for monthly care management services.

How to Get Started

Simply ask your provider if Care Management services are right for you.

Costs & Coverage

• Covered by Medicare Part B and many Medicare Advantage (Part C) plans.
• Copayments or coinsurance may apply, depending on your plan. As always, please check with your insurance provider for a full explanation of benefits.